Last Updated: September 29, 2026
Welcome to Naexon (naexon.com). We want you to be completely satisfied with your purchase. If you are not happy with your order, this Return Policy explains the terms and conditions for returning products.
1. Return Eligibility
To be eligible for a return:
Items must be unused, unworn, and in their original condition.
Products must include original packaging, tags, and accessories (if applicable).
Return requests must be submitted within 30 days of receiving your order.
2. Non-Returnable Items
Some items cannot be returned, including:
Items that have been used or damaged.
Products without original packaging.
Clearance or final sale items (unless required by law).
Customized or personalized products.
3. Return Process
To request a return:
Contact our customer support team with your order number.
Provide details about the product and reason for return.
Wait for return approval and instructions.
Ship the product back according to the provided instructions.
4. Refunds
Once we receive and inspect your returned item:
Approved returns will be refunded to your original payment method.
Refund processing times may vary depending on your payment provider.
Shipping charges may not be refundable unless the return is due to our error.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will review the issue and provide a suitable solution.
6. Exchanges
If you need a different size or replacement item, please contact us. Exchanges are subject to product availability.
7. Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
8. Policy Changes
Naexon reserves the right to update or modify this Return Policy at any time. Changes will be posted on this page.
9. Contact Us
For any return-related questions, please contact:
Naexon
Website: https://naexon.com
Email: cs@naexon.com
Thank you for choosing Naexon.